Get in Touch With Us
Got a question about how we review online casinos, or spotted something on our free spins listings that needs a second look? This page explains how to reach our team, what kinds of messages we handle, and what you can expect once you get in touch.
How to Reach Us
Email is the best way to contact us. We read every message that comes in, and we aim to respond within a couple of working days. During busier periods it can take a little longer, but every enquiry gets a reply from an actual person, not an automated message.
When you write to us, a short note about what your message concerns helps us route it to the right person and get back to you faster. If your enquiry relates to a specific offer or a particular casino listed on the site, mentioning the operator's name upfront saves everyone time.
What We Can Help With
Top Online Casinos covers a wide range of topics around online casinos available to US players, from welcome bonuses and free spins offers to licensing, payment methods and game selection. Here's what we're best placed to answer:
- Questions about our reviews — how we assess bonus terms, wagering requirements, or why a particular casino sits where it does on our list.
- Corrections — bonus terms, free spins offers and rating details change often. If something on the site looks out of date, we want to know so we can check it.
- Content suggestions — if there's a topic around online casinos, banking methods, or state-by-state eligibility you'd like us to cover in more depth, tell us.
- General site feedback — anything from broken links to unclear explanations.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, let us know in your message and we will point you towards appropriate support resources rather than commercial content.
What We Can't Do
We're an independent comparison and review site, not an operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity for a casino, or issue refunds. Those matters need to go directly to the casino's own customer support team, since only the operator holds your account details and transaction history.
Similarly, we can't confirm whether a specific state permits real-money online casino play for your situation, since eligibility depends on your location and local law. If you're unsure, the casino's own terms page or your state gaming authority is the correct place to check before you sign up.
Before You Contact a Casino Directly
If your question is really about an offer, a free spins promotion, or an account issue, it's usually faster to go straight to the operator listed above on this page. Most licensed online casinos publish live chat, email and sometimes phone support, and their teams can access your account details, which we cannot. Reading the bonus terms and conditions before you claim any offer will also answer many of the most common questions about wagering requirements, expiry dates, and maximum withdrawal caps tied to that promotion.
If you're weighing up options outside the mainstream US market, our page on Best Non GamStop Casinos 2026 covers a different set of considerations and might be a better starting point than a direct enquiry to us.
A Note on Accuracy and Independence
We update our listings and bonus details as offers change, but terms at individual casinos can shift without notice. If you ever act on something we've published and find the details no longer match what the operator offers, please tell us. Reader feedback is one of the main ways we catch outdated information, and we take that responsibility seriously since our content influences real decisions about real money.
We appreciate you taking the time to read this page, and we look forward to hearing from you.